Delivery Success Executive (AI CRM)

Location: Based in London, United Kingdom

Company

hirify.global is an AI CRM and workflow platform for midsize and large organizations, serving customers in over 100 countries through a global partner ecosystem.

What you will do

• Own an assigned enterprise customer portfolio, overseeing implementation projects and ongoing engagements.
• Advise customers and partners on hirify.global platform capabilities, solution approaches, adoption, value realization, and ROI.
• Govern delivery standards, methodologies, reporting, risks, dependencies, quality, and go-live readiness across projects.
• Validate technical and functional solutions with Delivery Assurance Architects and drive mitigation of portfolio risks.
• Capture lessons learned, contribute to the Center of Delivery Excellence, and mentor team members and partners.
• Drive retention, zero churn, cross-sell, and upsell while coordinating Sales, Delivery, Support, Product, and Partner teams.

Requirements

• Proven program or portfolio management experience across multiple projects.
• At least 3 years of experience in B2B Customer Success, Account Management, or Project Management with enterprise accounts.
• Track record of driving adoption, value realization, retention, renewals, cross-sell, and upsell.
• Deep functional and technical expertise in the hirify.global platform, plus knowledge of competing low-code/no-code platforms.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication with CxO-level stakeholders.
• Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution.
• Structured thinking, flexibility, and strong results orientation.
• Fluent English is required; additional languages may be required depending on geography.

Nice to have

• Experience participating in commercial negotiations and renewal discussions.
• Ability to travel for customer meetings and onsite engagements as needed.

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and initiatives supporting schedule management, productivity, and well-being.
• Recognition of achievements, employee ideas, and contributions from day one.
• Culture focused on new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits supporting employees and their families; the package varies by country of residence and employment type.