Senior Technical Account Manager

Location: Hybrid, with 3 in-office days per week in London or Berlin; travel to customer offices 4–8 times per year, generally in-region.

Company

Vercel builds agentic infrastructure and products that help people and AI agents ship and run software.

What you will do

• Own the post-sales technical relationship for a portfolio of strategic enterprise accounts through weekly calls, monthly and quarterly business reviews, and annual roadmap workshops.
• Co-own accounts with Account Executives, leading the technical relationship and technical case for renewal.
• Manage escalated incidents and recurring issues, including post-mortems, root-cause analysis, remediation roadmaps, and responses to P1/P2 escalations within 4 business hours.
• Run architecture reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments.
• Scope and coordinate Forward Deployed Engineering, audits, workshops, and Professional Services projects, while relaying customer needs to Product and Engineering.

Requirements

• 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company, such as TAM, Solutions Architect, Developer Success, Field Engineer, or technical consultant.
• Experience owning strategic customer relationships, including QBRs and renewals.
• Experience running a technical platform at scale, with fluency in CI/CD pipelines, preview environments, release mechanics, and cost and performance patterns.
• Production architecture experience with AWS, GCP, or Azure.
• Ability to ramp quickly on unfamiliar technical products and earn customer trust.
• Ability to write a one-page executive summary of a complex technical situation for customer leadership.
• Willingness to travel 4–8 times per year to customer offices, generally in-region.

Nice to have

• Experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer tools company.
• Experience building AI agents with the Vercel AI SDK, MCP servers, or similar frameworks.
• Experience running an annual roadmap workshop or Well-Architected Review-style engagement with an enterprise customer.

Culture & Benefits

• No on-call rotation, production coding, or sales quota.
• Competitive compensation package including equity.
• Inclusive healthcare package and flexible time off.
• Mentorship, learning and growth opportunities, and support for attending professional events.
• Company-provided equipment and a work-from-home budget.