Senior Technical Account Manager (Azure/SQL)

Location: London, United Kingdom

Company

hirify.global is strengthening how strategic clients connect with its technology, products and services through a newly formed Client Experience team.

What you will do

• Act as a trusted technical contact for strategic clients, handling technical questions, service issues and escalations.
• Coordinate Product, Engineering, Technology and Operations teams to investigate challenges, remove blockers and connect clients with the right expertise.
• Translate complex technical information into clear, accessible communication for different client audiences.
• Use SQL, dashboards, monitoring and service data to investigate issues, identify patterns and uncover opportunities to improve service performance and client experience.
• Proactively identify emerging risks, recurring challenges and areas of friction before they become escalations.

Requirements

• Strong SQL capability, including running queries and using data to investigate technical issues, service performance and emerging trends.
• Good knowledge of Azure, cloud environments and infrastructure, with sufficient technical depth to work confidently with specialist engineering teams.
• Experience using AI-assisted tools such as GitHub Copilot for technical investigation, problem-solving and productivity.
• Understanding of APIs, SaaS platforms and technical integrations, with the curiosity to investigate problems and identify when specialist expertise is required.
• Strong client communication skills and the ability to make complex technical information clear, relevant and understandable for different audiences.

Nice to have

• Knowledge of monitoring and diagnostic tools such as Azure Application Insights.
• Knowledge of how dashboards and visualisation identify client-impacting trends, recurring issues and improvement opportunities.
• Understanding of technical architecture, infrastructure and collaboration between engineering teams in complex cloud-based environments.
• Understanding of AI-driven analytics and automation for identifying patterns, investigating issues and improving technical support.
• Ability to balance short-term investigation and resolution with proactive improvements to the longer-term client experience.

Culture & Benefits

• Permanent, full-time position.
• Inclusive equal opportunity workplace that values diversity and supports colleagues in bringing their whole selves to work.
• Reasonable adjustments are available for candidates with disabilities or caring responsibilities during the application and interview process.