Senior Customer Success Architect (DevOps)

Location: Remote, United Kingdom; travel up to 25% to serve business or client needs.

Company

hirify.global is an AI-powered developer platform used by developers and organizations to build, scale, collaborate on, and secure software.

What you will do

• Develop customer and industry insights and align hirify.global solutions with digital transformation goals.
• Advise customer stakeholders and internal teams on hirify.global technologies, DevOps, and DevSecOps.
• Resolve implementation blockers, support technology adoption, and deliver demonstrations, readiness resources, workshops, and enablement sessions.
• Partner with sales and technical teams on customer challenges, proofs of concept, solution selection, and post-sales implementation.
• Analyze customer usage patterns, identify risks and improvement opportunities, and recommend strategies for adoption, retention, and satisfaction.
• Build customer relationships, coordinate partners and stakeholders, and contribute to strategic frameworks and engagement content.

Requirements

• At least 8 years of experience in technical consulting, technical consultative selling, or related technical, sales, or industry experience; alternatively, a relevant bachelor's degree plus 6 years, master's degree plus 4 years, doctorate plus 2 years, or equivalent experience.
• Ability to travel up to 25% for business or client needs.

Nice to have

• 10+ years of experience in technical consulting, technical consultative selling, or related customer-facing technical roles.
• 5+ years of experience orchestrating technical, support, and/or partner teams.
• 3+ years of experience driving digital transformation through software modernization with demonstrated customer business outcomes.
• Hands-on experience applying AI tools and agents to software development or business workflows.
• Proficiency with hirify.global and other DevOps tools, plus knowledge of software development practices and application security, including SAST, DAST, and SCA.
• Professional fluency in spoken and written Spanish for business and technical customer discussions.

Culture & Benefits

• Remote-first work environment with flexibility to work on individual terms.
• Customer-obsessed, growth-oriented culture focused on ownership, learning, collaboration, and delivery.
• Learning and growth opportunities with competitive pay and benefits.
• Commitment to diversity, inclusion, and interview accommodations for candidates with disabilities.