Senior Manager, Customer Account Manager (Sales)

Location: Hybrid work from the London or Brighton office 1–2 days per week; United Kingdom

Company

hirify.global develops a cloud compliance platform connecting tax and technology, processing customer API calls and tax returns at large scale.

What you will do

• Lead, coach, and manage the performance of Customer Account Managers against upsell, cross-sell, productivity, and revenue targets.
• Support customer account teams in identifying and executing growth opportunities within the existing mid-market customer base.
• Join strategic customer calls, provide guidance, and advocate for customer needs and feedback.
• Develop sales and operational improvement strategies, track performance metrics, and report insights to senior leadership.
• Collaborate with Sales, Product, and Customer Success to align customer needs with internal solutions.
• Oversee revenue and performance forecasting and apply AI to improve efficiency and business outcomes.

Requirements

• 3+ years of experience managing a team with revenue-generating targets and at least 6 years of relevant experience in a revenue-generating role.
• Experience developing and executing sales strategies for cross-sell and upsell opportunities.
• Experience collaborating with Sales, Product, and Customer Success teams to align customer needs with internal solutions.
• Experience tracking team performance, analyzing metrics, making data-driven improvements, and recommending process enhancements.
• Knowledge of streamlining operations to make processes efficient and scalable.
• Experience forecasting revenue and performance metrics and presenting insights to senior management for strategic decision-making.
• Experience using AI and AI-related technologies and readiness to apply AI to business challenges.
• Knowledge of ERPs, eCommerce platforms, or accounting software.

Nice to have

• Experience with indirect tax or VAT software solutions.

Culture & Benefits

• Hybrid working arrangement with office attendance in London or Brighton 1–2 days per week.
• Compensation package, paid time off, paid parental leave, and eligibility for bonuses.
• Private medical, life, and disability insurance may be available depending on location.
• Inclusive culture supported by employee resource groups with senior leadership and executive sponsorship.