Senior Associate, Freight Sales (Logistics)

Location: Shanghai, China; onsite operations role

Company

hirify.global operates a technology-enabled platform for the global home goods market. CastleGate Forwarding is its rapidly growing freight forwarding startup, building a digital logistics network for importers and shippers.

What you will do

• Manage high-priority shippers at origin through regular meetings, email, and other communication channels.
• Build strategic shipper relationships, identify opportunities, and enable solutions that improve the end-to-end experience.
• Synthesize information, design solutions, formulate recommendations, and lead implementation.
• Resolve escalations by partnering with cross-functional teams and ensuring smooth operations at origin and destination.
• Optimize processes, create internal and external collateral, and manage large-scale programs.
• Define and improve SOPs, analyze functional trends, and drive actions based on operational metrics.

Requirements

• BS/BA degree required.
• More than 5 years of experience in supply chain operations, account management, customer success, or equivalent relevant internal experience.
• Excellent written and verbal English and Chinese communication skills required.
• Customer-focused approach with ownership of customer outcomes.
• Ability to collaborate effectively with multiple stakeholders in a dynamic organization.
• Ability to ask effective questions, challenge the status quo, and solve ambiguous problems.
• Proven leadership, ownership, and results-driving track record.
• Ability to multitask and reprioritize as data-led insights evolve.
• Ability to work in a fast-paced, high-growth, entrepreneurial, ambiguous, and technology-driven environment.

Nice to have

• Familiarity with supply chain operations, logistics, ecommerce, or home-related industries.
• Formal training or credentials in lean business operations, such as Six Sigma or Lean certification.

Culture & Benefits

• Work within a rapidly growing freight forwarding startup inside hirify.global.
• Collaborate across operations, commercial, and other cross-functional teams.
• Environment centered on customer focus, ownership, curiosity, entrepreneurship, and continuous improvement.
• Reasonable accommodations are available for qualified individuals with disabilities during the application and interview process.

Hiring process

• Accommodation requests for the application or interview process can be submitted through hirify.global’s accommodations form.