Principal Product Manager – Customer Service (AI)

Location: Portugal; based in Lisbon with a hybrid setup and two mandatory office days per week

Company

hirify.global is a marketplace for special objects, auctioning more than 100,000 curated items weekly across 80+ categories and serving millions of customers.

What you will do

• Lead the entire Customer Service product area and report to the CPO.
• Manage and develop one Product Manager.
• Improve responses for buyers and sellers while reducing the cost of handling customer contacts.
• Define initiatives and execution priorities to achieve semester-based product metrics and targets.
• Work with engineering, data, and Customer Service stakeholders to deliver robust solutions.

Requirements

• 5+ years of Product Management experience in a high-stakes role.
• Ability to think deeply about complex problem spaces and develop robust solutions.
• Strong oral and written communication skills for managing multiple stakeholders.
• Self-awareness, humility, and the ability to acknowledge weaknesses and work that does not meet the bar.
• Ability to work in Lisbon, Portugal, with two mandatory days per week in the office.
• English CV and cover letter required for application.

Culture & Benefits

• Broad ownership and visible impact in a flat structure at scale.
• Learning and Development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly environment with colleagues representing 60+ nationalities.
• €100 Catavoucher on joining, €50 Catavoucher on birthdays, and an additional annual day off to pursue a personal passion.
• Additional leave for key work anniversaries and important life events; benefits may vary by location.
• Hybrid working with a minimum of two office days per week unless a role is explicitly fully remote or fully office-based.

Hiring process

• Submit an English CV and cover letter; applications are reviewed with possible support from artificial intelligence tools, while hiring decisions remain with the recruitment team.