Strategic Account Executive

Location: Remote, based in Japan; approximately up to 50% travel for customer and team meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Develop and execute territory plans and account-winning strategies to grow existing Japanese customers.
• Drive upsell and cross-sell opportunities and expand adoption of strategic products.
• Collaborate with marketing, solution engineering, partner management, product management, and other internal stakeholders.
• Forecast revenue, annual run-rate business, commitments, opportunities, and pipeline progression using SFDC and related tools.
• Represent Twilio’s mission, vision, values, and corporate story with customers, prospects, and external partners.

Requirements

• 5+ years of combined high-touch sales experience with Japanese customers and native-level Japanese communication.
• Ability to work with business and highly technical leaders, influence their understanding, and build supportive partnerships.
• Demonstrated track record of business growth and development and execution of growth strategies.
• Challenger mindset with an appetite for acquiring new business and customers.
• Record of delivering market-driven results, especially with scale and enterprise customers.
• Business-level English comprehension and written communication.

Nice to have

• Deep experience with telecom companies, carriers, or global communications platforms.
• Software, SaaS, CPaaS, or CCaaS experience with AI capabilities.
• Fluent verbal English communication.
• Cloud technology sales experience covering IaaS, PaaS, virtualization, or security.
• Experience with system integrators, resellers, or value-added resellers and broad customer coverage through external partners.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Approximately up to 50% travel is expected for this role.
• Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program; offerings vary by location.
• Equal opportunity employment and support for volunteering and community donations.

Hiring process

• Applications are reviewed through a formal interview process; Twilio does not make offers without formal interviews or conduct interviews exclusively through text-based messaging apps.
• Recruitment communication should use an official twilio.com email address; candidates will not be asked for payment, gift cards, cryptocurrency, or banking information.