Senior Account Manager (Pacific, Mountain, or Central Time Zone) (AI)

Location: United States; candidates based in the Pacific, Mountain, or Central time zones are prioritized for overlap with core team hours.

Salary: $240,000–$260,000 OTE, based on experience and location; compensation is structured 70% base and 30% bonus. Equity and 100% commission on upsells and renewals are included.

Company

PolyAI provides an agentic dialog platform for building, running, governing, and improving enterprise conversational agents at scale, powered by the Raven dialog model.

What you will do

• Manage up to 10 existing enterprise accounts, driving retention, renewals, customer lifetime value, and expansion.
• Identify and lead upsell opportunities for new use cases and channels, including bespoke demos with solution consulting.
• Lead executive SteerCo meetings with C-level economic buyers and transformation, operations, and IT stakeholders.
• Use business reviews to align business and IT buyers around an AI roadmap and create tailored ROI models for revenue and cost-efficiency initiatives.
• Forecast in-quarter deals and generate pipeline using MEDDPIC and Gong.
• Represent the voice of the customer internally and partner with Deployment Strategists to improve product usage and virtual-agent quality.

Requirements

• Senior account management experience with enterprise customers.
• Experience driving account retention, renewals, upsell, cross-sell, and customer revenue growth.
• Ability to build executive-level relationships and lead discussions with C-level economic buyers, transformation, operations, and IT stakeholders.
• Experience developing account strategies, solution-based sales models, tailored demonstrations, and vertical-specific ROI models.
• Experience with MEDDPIC methodology, accurate sales forecasting, and pipeline generation in Gong.
• Ability to develop multi-threaded relationships across customer departments and expand solutions into new business areas.

Culture & Benefits

• Values include excellence, ownership, continuous improvement, bias for action, constructive disagreement, and building for people.
• Employee share options, comprehensive health coverage, life insurance, and short- and long-term disability coverage.
• 401(k) contribution opportunity, flexible PTO, and 11 designated company holidays.
• Annual learning and development allowance and a one-time work-from-home allowance.
• Enhanced parental leave, fertility and family-forming programs, menopause care, and a five-week paid sabbatical after five years of employment.