Account Manager (Restaurant Hospitality)

Location: Remote within the Pacific Time Zone or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence strongly preferred. Domestic travel is required throughout the West Coast and Hawaii.

Salary: $70,000–$80,000 USD annually, plus eligibility for an annual bonus.

Company

hirify.global provides restaurant reservation and hospitality technology to millions of diners and more than 70,000 restaurant partners as part of Booking Holdings.

What you will do

• Manage strategic relationships with restaurant leadership and act as a trusted advisor.
• Drive customer retention through contract renewals, re-signing expired customers, and quarterly retention targets.
• Identify sales opportunities and grow revenue through premium marketing tool adoption.
• Assist restaurant management with system configuration to optimize reservation flow.
• Build data-driven presentations, conduct business reviews, and educate operators on industry trends.
• Resolve cross-functional customer issues, track activity in Salesforce, meet with Elite members, and capture product feedback.

Requirements

• 2–3+ years of account management or equivalent experience in a restaurant or hospitality environment, with validated customer service skills.
• Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone is required; Seattle or Hawaii residence is strongly preferred.
• Domestic travel throughout the West Coast and Hawaii is required.
• Deep expertise in restaurant operations and management, including P&L and financial statement comprehension.
• Ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals.
• Strong writing, presentation, social, organizational, and interpersonal skills, including confidence delivering training and speaking to groups.
• Valid driver’s license and transportation; residency in Hawaii, Pacific, or Mountain Time Zones to align with the territory and team.

Nice to have

• College degree in a relevant field.
• Experience using AI tools for personalized outreach, account research, interaction data capture, and strategy development.
• Knowledge of Google Suite, Salesforce, and Apple products and operating systems.
• Experience collaborating with marketing teams on restaurant-specific marketing programs and promotional participation.
• Ability to track economic and industry drivers and work effectively in an unstructured, forward-thinking environment.

Culture & Benefits

• Remote work is available, with work from almost anywhere for up to 20 days per year; communications may occasionally be required outside regular hours to support international colleagues and restaurant partners.
• Company-paid therapy sessions, Headspace subscription, and an annual company-wide week off.
• Paid parental leave, paid vacation, birthday time off, paid volunteer time, and comprehensive sick, medical, bereavement, floating holiday, and holiday leave.
• Development dollars, leadership development, and access to thousands of on-demand e-learning courses.
• Travel discounts, employee resource groups, health benefits, flexible spending account, retirement benefits, and life insurance.