General Liability Claim Representative (Insurance)

Location: Hybrid in Hunt Valley, Maryland; Wyomissing or Pittsburgh, Pennsylvania; or Charleston, West Virginia, United States

Annual base salary: $72,200–$119,000, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer focused on serving customers and communities through innovation, collaboration, and customer care.

What you will do

• Manage active low- to moderately complex personal and business general liability claims from first notice of loss through resolution.
• Investigate claims, determine coverage, evaluate liability and damages, address coverage disputes and contractual indemnity issues, and establish appropriate reserves.
• Communicate professionally with customers, claimants, attorneys, vendors, internal stakeholders, and other parties.
• Negotiate settlements, issue timely and accurate payments, and handle low-complexity litigation.
• Maintain accurate claim activity records in claims management systems and adapt to technology, AI tools, system upgrades, and digital rollouts.
• Obtain and maintain relevant insurance licenses within three months of starting, where required.

Requirements

• High school diploma or GED required.
• At least one year of bodily injury liability, property damage liability, or comparable claims experience, or successful completion of the required hirify.global Claim Representative training program.
• Bachelor’s degree.
• Two years of liability, bodily injury, or comparable experience preferred for the ideal candidate.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology platforms.
• Strong verbal and written communication, customer service, analytical, decision-making, organizational, conflict-resolution, negotiation, and policy-language analysis skills.
• Ability to manage a high-volume workload, difficult conversations, stress, disputed claims, and changing situations while maintaining professionalism and accountability.
• Working knowledge of insurance principles, terminology, state insurance regulations, claim-handling requirements, and fair claims practices.

Culture & Benefits

• Hybrid work location model designed to support flexibility.
• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, a pension plan funded by hirify.global, and a student-loan-related savings program.
• At least 20 paid time-off days annually plus nine paid company holidays.
• Wellness, mental health, caregiving, counseling, health coaching, volunteer, and matching-gift programs.