Claim Specialist - Auto Injury (Insurance)

Location: Remote; candidates must reside within 50 miles of Murfreesboro, Tennessee, United States. Flexible shifts, overtime, and irregular hours may be required.

Potential starting salary: $70,101.85–$83,535.93 per year, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance services and uses technology and analytics to support claim employees and enhance policyholder and customer experiences.

What you will do

• Review and analyze auto injury claims to determine coverage, liability, and damages.
• Investigate claims by gathering information, interviewing involved parties, and reviewing medical records, police reports, and supporting documentation.
• Evaluate bodily injury, uninsured/underinsured, and related property damage claims, including non-attorney, attorney-represented, litigation, lawsuit, and demand claims.
• Negotiate settlements with claimants within policy limits and document claim activities, records, and reports.
• Collaborate with legal, medical, and risk assessment teams to ensure proper claim handling.
• Handle difficult and emotional investigations involving traumatic injury and loss of life.

Requirements

• Excellent communication and interpersonal skills for interacting with clients, agents, and other stakeholders.
• Effective empathy and de-escalation skills for difficult or emotional customer conversations.
• Detail-oriented, organized, analytical, and able to apply strong critical thinking and decision-making.
• Ability to multitask across technical platforms, demonstrate accountability, and be resourceful.
• Must successfully complete required training, applicable proficiency and licensing examinations, and required background checks.
• Must complete additional pre-employment assessments if requested.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Regular full-time employment based on a standard 38:45-hour work week.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training, tuition assistance, employee resource groups, mentoring, and educational benefits.
• Paid time off, up to 20 days initially, parental leave, paid holidays, bereavement leave, and community service or education support days.
• Annual raise and bonus eligibility, financial coaching, fertility/IVF/adoption assistance, and other family and financial programs.
• 401(k) plan with company contributions of up to 7% of salary and additional employee support programs.