Associate Claim Rep Outside Property

Location: Remote field position; must reside in the assigned Montgomery County, Maryland territory, with ideal locations including Rockville, Silver Spring, and Gaithersburg. Work includes residential and commercial sites, the primary residence, and the nearest office.

Annual base salary: $53,800–$88,800, plus eligibility for performance-based cash incentive awards.

Company

Property and casualty insurance organization focused on customers, communities, collaboration, and innovation.

What you will do

• Complete a 9–12-month program combining virtual, classroom, and on-the-job training in policies, claim processes, systems, and procedures.
• Review, investigate, document, and evaluate first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers; analyze relevant leases, contracts, bylaws, and other documents.
• Determine policy coverage, assess building and contents damage, and prepare written or computer-assisted estimates.
• Communicate with customers, claimants, and internal stakeholders while maintaining accurate claim records.
• Inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas; travel extensively, including overnight stays, when needed.

Requirements

• Must reside in the assigned Montgomery County, MD territory.
• High school diploma or GED and at least one year of customer service experience.
• Valid driver’s license.
• Bachelor’s degree and previous customer service or insurance internship/work experience are expected for the ideal candidate.
• Willingness to obtain and maintain an active adjuster license where required by state law.
• Ability to obtain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting.
• Proficiency in Microsoft Word, Excel, and Outlook, with willingness to learn claims management and estimating software.
• Strong verbal and written communication, customer service, sound judgment, decision-making, attention to detail, organization, and task prioritization skills.
• Ability to assess structures, carry and set up ladders weighing approximately 38–49 pounds, and climb ladders.

Nice to have

• Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, AI, digital transformation, new technology implementations, system upgrades, and digital tool rollouts.

Culture & Benefits

• Remote field arrangement combining mobile work, work from the primary residence, and work from the nearest office.
• Company vehicle provided for the position; extensive travel and overnight stays may be required.
• Health insurance for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, a pension plan funded by the employer, and a student-loan savings program.
• At least 20 paid days off annually, nine paid company holidays, wellness resources, mental-health counseling, and volunteer and matching-gift programs.