Sr. Account Manager (AI)

Location: South Florida, New York, Boston or Chicago; hybrid two to three days per week. Remote work is available with approximately 2–3 trips per year to connect with the team and Brand Partners.

Company

hirify.global operates a global marketplace connecting architecture and design professionals with materials from leading brands across 37 countries.

What you will do

• Own the success and retention of a broad portfolio of Brand Partners and help them maximize the value of their partnership.
• Manage 150+ accounts using data, technology, AI, and automation to prioritize opportunities and scale engagement.
• Analyze performance data, health scores, and engagement insights to identify trends, gaps, and opportunities.
• Drive proactive communications, targeted outreach, webinars, group trainings, office hours, and educational programs.
• Identify at-risk partnerships, understand challenges, reinforce value, and strengthen retention.
• Partner cross-functionally to resolve Brand Partner needs and improve the partner experience.

Requirements

• 5+ years of progressive experience in account management, customer success, portfolio management, or related client-facing roles, including demonstrated success managing a broad portfolio of accounts.
• Experience in Customer Success, Partner Success, or supplier/merchant management at a marketplace.
• Strong communication and relationship-building skills, including the ability to lead conversations, webinars, trainings, and group engagements.
• Fluency with data and the ability to identify trends, gaps, and opportunities and translate findings into actionable insights.
• Ability to manage a high volume of accounts, priorities, and initiatives while maintaining organization, responsiveness, and follow-through.
• Strong judgment, prioritization, accountability, adaptability, and drive to deliver results.
• Ability to work effectively in a high-volume, fast-paced environment while balancing personalized relationship management with scalable engagement.
• Proactive, solutions-oriented approach with a willingness to simplify processes, eliminate manual work, and use technology and smarter workflows.

Nice to have

• Experience in design, building products, architecture and design, technology, marketplaces, or related industries.

Culture & Benefits

• Growth-driven environment with smart automation, small empowered teams, and fast execution.
• Flexible PTO, sick days, and paid national holidays.
• Medical, dental, vision, short-term and long-term disability benefits, plus an employee assistance program.
• 401(k) eligibility after the first 90 days of employment.
• Career growth opportunities, flexible work schedules, and a hybrid, remote, or in-person approach determined by department leadership.
• Company-sponsored community events and initiatives.