Staff Engagement Manager

Location: California, United States; Onsite

Salary: $137.9K–$197K annually, plus equity and bonus opportunities.

Company

hirify.global is an AI connectivity company building a unified API and AI platform for managing, securing, governing, accelerating, and monetizing API and AI traffic across models and clouds.

What you will do

• Lead simultaneous billable customer engagements across post-sales, delivery, and value realization, managing expectations and driving measurable business outcomes.
• Analyze engagement scope, requirements, timelines, costs, benefits, and delivery plans with customers and stakeholders.
• Own project management activities, including kickoffs, project charters, schedules, milestones, deliverables, status reporting, and customer-facing collateral.
• Identify, prioritize, and resolve customer and internal escalations and project risks across technical, business, and executive stakeholders.
• Manage professional services operations, including resource assignments, onboarding, month- and quarter-end close, billing, utilization, forecasting, and reporting.
• Improve services processes and help personnel understand revenue, hours, utilization, and target-attainment goals.

Requirements

• Strong project or program management and professional services delivery experience, with a record of delivering strategic customer engagements on time and within budget.
• Deep experience with project financial fundamentals and PSA tools such as FinancialForce, including reporting, forecasting, and tracking.
• Excellent customer-facing communication skills, including communication with executives, customer-site stakeholders, and cross-functional internal teams.
• Proven ability to build relationships internally and externally and manage competing client demands.
• Exceptional organizational, change management, presentation, interpersonal, and communication skills.
• Strong understanding of professional services business metrics in a SaaS software environment and the ability to manage critical and politically sensitive stakeholder situations.
• Ability to work as a team player and team builder in a fast-growing, dynamic environment with constant change.

Culture & Benefits

• Full-time onsite role based in California, United States.
• Opportunity to help customers modernize IT through cloud-native development principles.
• Role supports strategic customers and works across customer delivery, professional services operations, and cross-functional collaboration.
• Compensation includes equity and bonus opportunities in addition to base salary.