Delivery Lead (AI)

Location: San Francisco, United States

Base salary: $234K–$335K per year, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence products.

What you will do

• Own complex enterprise AI engagements from scoping and planning through deployment, launch, and initial adoption.
• Build integrated delivery plans covering scope, milestones, owners, dependencies, resources, and success measures across customer, OpenAI, and partner teams.
• Identify risks, resolve blockers and resource constraints, facilitate trade-offs, and drive timely decisions.
• Lead launch readiness, rollout, enablement, and activation while addressing technical and organizational gaps.
• Define and track customer outcomes, adoption, consumption, and value against agreed baselines.
• Lead delivery reviews and improve delivery methods through repeatable playbooks, tools, and product feedback.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or multi-team transformation initiatives involving partners.
• Demonstrated ownership of programs from scope through launch and adoption, including delivery commitments and measurable customer outcomes.
• Strong technical aptitude covering AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into delivery plans with milestones, owners, dependencies, and success measures.
• Strong judgment in ambiguous environments, including risk identification, competing priorities, and timely decision-making.
• Experience building customer trust and leading cross-functional teams outside the reporting line while maintaining accountability.
• Excellent communication skills with executives, technical specialists, customer operators, and delivery partners.
• Commercial awareness of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

Culture & Benefits

• Full-time, at-will employment based in San Francisco.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• 401(k) with employer match, paid parental and medical/caregiver leave, paid time off, company holidays, and paid office closures.
• Mental health and wellness support, life and disability coverage, and an annual learning and development stipend.
• Daily meals in company offices, eligible meal delivery credits, relocation support for eligible employees, and additional taxable fringe benefits.
• Background checks and fair-chance employment processes apply in accordance with applicable law.