Customer Deployment Manager

Location: New York City, United States. Workplace type: Onsite.

Salary: $140K–$190K plus equity.

Company

hirify.global develops software that automates repetitive work in MEP engineering for buildings, enabling engineering firms to focus on judgment and design.

What you will do

• Own customer onboarding and rollout plans, milestones, and delivery for large engineering consultancies.
• Lead onsite and remote onboarding with MEP product specialists so engineers achieve results on their first project.
• Coordinate stakeholders including executives, discipline heads, BIM managers, IT teams, and project engineers.
• Define success criteria, track adoption and account health, report outcomes, and address risks.
• Resolve technical, organizational, and adoption roadblocks while identifying additional teams, offices, and use cases.
• Share field insights with product and engineering and build the deployment playbook and operating standards.

Requirements

• 3–5 years of client-facing experience in customer success, implementation, or management consulting, including experience running or significantly contributing to enterprise software rollouts.
• Experience in a complex, expert-driven industry is preferred.
• Previous experience driving organizational change and adoption of new technology.
• Strong organization, structure, ownership, and ability to manage multiple moving parts calmly.
• Commercial instinct, with understanding that adoption drives renewal and expansion and that customer business value matters beyond usage metrics.
• Excellent written and verbal communication skills and a collaborative, team-oriented approach.
• Comfort building and improving an evolving playbook rather than only following established processes.

Culture & Benefits

• Principles include simplifying and shipping quickly, building what users need, balancing velocity with quality, and working through trust and collaboration.
• Competitive salary, equity, and employee-friendly equity terms.
• Private health insurance.
• Regular team events and off-sites.
• Global work environment with teams across Stockholm, Zurich, London, New York, and San Francisco.