Order Management Specialist

Location: Notting Hill, Victoria, Australia; hybrid work model

Company

hirify.global provides electrification and energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings.

What you will do

• Act as a liaison between customers and internal teams, delivering customer-focused service.
• Manage customer orders and requests accurately throughout the full order lifecycle.
• Resolve issues and manage claims in collaboration with internal stakeholders.
• Analyze processes and systems to identify opportunities to simplify, automate, and improve operations.
• Support continuous improvement initiatives, system upgrades, and transformation projects.
• Use data and reporting to identify trends, solve problems, and improve operational performance and customer satisfaction.

Requirements

• Experience in customer service, customer operations, supply chain, order management, or a similar role in a technical, industrial, or B2B environment.
• Strong customer focus and commitment to delivering exceptional service and outcomes.
• Experience with ERP systems such as SAP and interest in using systems to improve operations.
• Advanced Microsoft Excel skills and exposure to Power BI, with the ability to analyze data and turn insights into action.
• Strong communication and stakeholder management skills across multiple teams.
• Process-driven mindset with a passion for continuous improvement and operational efficiency.
• Strong attention to detail, ability to see the bigger picture, and willingness to recommend improvements.
• Proactive, positive attitude and willingness to challenge existing processes.

Nice to have

• Experience with Salesforce or a similar CRM platform.
• Early-career, graduate, or developing professional background in Supply Chain, Customer Operations, Business Analytics, or Process Improvement.

Culture & Benefits

• Hybrid work model with support for growth, development, and long-term career building.
• Opportunity to contribute fresh perspectives, digital skills, and new ideas.
• Collaborative environment focused on innovation, customer impact, and continuous improvement.
• Role supports hirify.global Electrification Products across Australia and New Zealand.