Engineering Operations Support Specialist (AI)

Location: Hybrid role based in Southampton or Paddington, United Kingdom, with an expectation of four days per month in the office.

Company

hirify.global is a home improvement retailer with more than 74,000 employees and brands including B&Q, Screwfix, Brico Depot, Castorama, and Koctas.

What you will do

• Maintain Engineering data quality, improve data integrity, and use AI to enhance reporting and decision-making.
• Identify process improvements, gather business requirements, and implement automated and AI-driven solutions, including Microsoft Power Platform tools.
• Coordinate with Engineering leaders, managers, and stakeholders to support business activities and deliver practical solutions.
• Support operational processes including OKRs, performance reviews, promotions, onboarding, licensing, vendor management, purchase orders, and system updates.
• Create and maintain documentation, playbooks, user guides, SharePoint content, and governance materials.
• Support technical issues, tool adoption, recognition programmes, Engineering events, town halls, reporting, analytics, and knowledge transfer.

Requirements

• Ability to work independently and collaboratively.
• Strong technology skills and the ability to learn new systems quickly.
• Experience with process improvement and Microsoft Power Platform, including Power Automate.
• Familiarity with data analysis and business intelligence tools.
• Strong communication and interpersonal skills for working with stakeholders at different organisational levels.

Nice to have

• High attention to detail.
• Administrative support experience in an engineering or similar technical environment, including understanding of engineering processes and documentation requirements.
• Degree-level education or equivalent experience.
• Excellent problem-solving and analytical skills.
• Basic SQL skills.

Culture & Benefits

• Hybrid working model combining home working with office and offsite collaboration; Engineering teams spend approximately 20% of their time in in-person collaboration.
• Inclusive workplace focused on experimentation, new ideas, equal treatment, and professional growth.
• Private healthcare, pension contributions, life assurance, bonus scheme, and share incentive plans.
• 25 days of annual leave plus bank holidays and staff discounts at B&Q and Screwfix.