Operations Analyst

Location: London, United Kingdom

Company

M&G provides asset management and insurance solutions focused on long-term investment and savings.

What you will do

• Coordinate internal communications for Asset Management Technology and adapt content for different audiences and channels.
• Draft presentations, briefing notes, announcements, team updates and collaboration-channel content.
• Maintain communication and activity plans, gather information, track actions and keep delivery on schedule.
• Support colleague engagement, inclusion, recognition, wellbeing and learning initiatives, including events, workshops and follow-up.
• Support leadership meetings by coordinating agendas and materials, recording decisions and actions, and following up with owners.
• Coordinate defined workstreams, improve processes, build stakeholder relationships and escalate risks or issues when needed.

Requirements

• Relevant professional experience, ideally in operations, business management, communications, project coordination or a similar field.
• Experience taking ownership of tasks or defined workstreams and following them through to completion with appropriate guidance.
• Strong written and verbal communication skills, including producing accurate presentations, emails, updates, meeting papers or briefing notes.
• Good organisational and coordination skills with the ability to manage multiple activities, deadlines and stakeholders.
• Experience supporting meetings, events, projects, communications or colleague engagement activities, including preparation and follow-up.
• Proactive approach, sound judgement, initiative, willingness to ask questions and ability to identify when escalation is required.
• Strong attention to detail and commitment to accurate, high-quality work.
• Ability to build positive relationships across teams and work independently on clearly defined activities while seeking direction when needed.
• Competence in Microsoft 365, particularly PowerPoint, Excel, Outlook, Teams and SharePoint.
• Collaborative, adaptable and positive approach with curiosity and willingness to learn.

Nice to have

• Experience with additional collaboration or planning tools.
• Interest in using AI and automation tools to improve processes and efficiency.
• Interest in asset management, technology or financial services; prior industry experience is not essential.

Culture & Benefits

• Flexible working arrangements and workplace adjustments are available.
• UK benefits include a pension scheme of up to 18%, including employer and employee contributions.
• Share Save, Share Incentive Plan and financial wellbeing support.
• 38 days of annual leave including bank holidays, with the option to purchase up to five additional days.
• Paid parental leave, private healthcare, critical illness cover and life assurance, with additional family options.
• Inclusive culture with employee-led networks and reasonable adjustments available throughout recruitment.