Auto Damage Associate Claim Representative

Location: Hybrid in Wyomissing, Pennsylvania, or Hunt Valley, Maryland, United States

Annual base salary: $44,300–$73,100

Company

hirify.global is a property and casualty insurance company with more than 170 years of industry experience, focused on customers, communities, innovation, and collaboration.

What you will do

• Complete a structured 9–12 month training program covering insurance policies, claim processes, systems, procedures, and on-the-job claim handling.
• Assess coverage and compensability for personal and business claims involving automobiles, heavy and mobile equipment, and property damage.
• Investigate claims by gathering information from policyholders, claimants, witnesses, and other evidence sources, including assessing potential fraud.
• Set claim reserves, determine resolution amounts, issue accurate payments, and execute action plans for claim resolution.
• Communicate claim status to all parties, including business customers, and maintain accurate records in claim management systems.
• Adapt to new workflows, technology implementations, system upgrades, and digital tools, with openness to AI and digital transformation.

Requirements

• High School Diploma or GED and one year of customer service experience are required.
• Bachelor’s Degree is expected.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain and maintain an active adjuster or other required insurance license within three months of starting, where required by state law and hirify.global.
• Proficiency in Microsoft Word, Excel, and Outlook, plus willingness to learn claims management systems.
• Strong verbal and written communication skills, sound judgment, effective decision-making within established authority, and exceptional customer service skills.
• Attention to detail, organizational skills, and the ability to manage multiple tasks and priorities.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Culture & Benefits

• Hybrid work model designed to support flexibility.
• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, a student-loan savings program, and a hirify.global-funded pension plan.
• At least 20 paid time-off days annually plus nine paid company holidays.
• Wellness resources, mental health counseling, health coaching, caregiving support, and volunteer and matching-gift programs.