Admissions Advisor (Higher Education)

Location: LCI Melbourne, 150 Oxford Street, Collingwood, Victoria, Australia; onsite student-facing role with occasional early mornings, evenings, weekends, and up to 12 Saturdays per calendar year.

Salary: AUD 80,000–85,000 per year, plus an incentive scheme tied to successful student enrolment outcomes.

Company

LCI Melbourne is a globally recognised higher education institute focused on art, design, and entrepreneurship.

What you will do

• Apply admissions policies consistently and provide accurate information on fees, entry requirements, credit arrangements, withdrawal policies, pathways, scholarships, and recognition of prior learning.
• Maintain accurate admissions records, contractual documentation, CRM data, and reports in support of TEQSA and HESF compliance.
• Organise and lead presentations, campus tours, open days, expos, school visits, recruitment events, and admissions consultations for domestic and international students and their influencers.
• Serve as the primary contact for students, schools, and agents, building relationships that support admissions pipeline development and conversion.
• Contribute to global admissions strategies, monitor lead-to-student conversion rates, and identify performance improvements across intake cycles.
• Collaborate with Marketing on recruitment communications and publications, ensuring programme representations are accurate and compliant.

Requirements

• Undergraduate degree in marketing, communication, or a related field, or a combination of relevant education and significant experience.
• Minimum 1–2 years of experience in customer service, marketing, sales, or communications, preferably in higher education.
• Strong oral and written communication, customer service, interpersonal, organisational, and time-management skills.
• Ability to manage multiple priorities and develop policies, systems, and procedures that improve operational effectiveness.
• Proficiency in Microsoft Office, CRM software, and data-management systems.
• Creative, resourceful, proactive, results-oriented, self-disciplined, accountable, and professional approach.
• Ability to collaborate across cross-functional and global teams, with a genuine commitment to educational excellence and LCIM’s values.
• Hold or be willing to obtain a valid Victorian Working with Children Check (WWCC) and hold a current valid Victorian driver’s licence.
• Comfort with occasional manual tasks, including loading and unloading promotional materials.

Nice to have

• Experience in customer service, admissions, or marketing within an educational context.

Culture & Benefits

• Student-centred, inclusive, collaborative, and goal-driven working environment.
• Opportunity to contribute to the growth of a creative higher education community.
• Time off in lieu for applicable Saturday, evening, weekend, or other additional recruitment activity.
• Incentive scheme rewarding successful student enrolment outcomes.
• Immediate or short-notice commencement is available.

Hiring process

• Submit an application through the specified application route.
• Only shortlisted candidates will be contacted for an interview.