Senior Director, Sales – ITSM

Location: Austin, Texas

Company

hirify.global develops simple, powerful, and secure solutions that help customers accelerate business transformation, including ITSM products.

What you will do

• Lead global commercial sales for hirify.global ITSM across North America, EMEA, LATAM, and APJ.
• Own the commercial funnel from qualification through conversion, deal velocity, win rate, and expansion.
• Run a weekly global sales cadence that converts funnel analysis into actions, accountable owners, and follow-through.
• Lead three sales managers covering North America expansion, North America new business, and EMEA/APJ new and expansion sales.
• Coach managers, identify behaviors behind strong performance, and build repeatable practices into the sales playbook.
• Develop high-velocity commercial strategies balancing new-logo acquisition, expansion, coverage, forecasting, and execution.

Requirements

• 10+ years of progressive B2B technology sales experience, including meaningful experience leading managers and commercial or mid-market sellers.
• Commercial or mid-market sales leadership experience, ideally in SaaS, IT operations, ITSM, or another recurring-revenue technology business with high-velocity sales cycles.
• Experience leading through sales managers and building consistent execution across multiple regions, teams, or time zones.
• Ability to diagnose underlying causes of funnel performance, distinguish symptoms from constraints, and translate analysis into practical actions, owners, and measurable follow-through.
• Strong command of qualification, conversion, deal velocity, win rate, expansion, forecasting, and pipeline inspection.
• High motor and bias for action, with the urgency, resilience, and operating cadence needed to keep a fast-moving commercial team focused.
• Track record of coaching others, collaborating cross-functionally, and scaling effective practices across teams.

Nice to have

• Experience operating a global sales organization.
• Channel experience.
• Experience in a private-equity-backed or transformation-oriented environment with clear metrics, weekly operating rhythms, and continuous improvement.

Culture & Benefits

• People-first environment centered on collaboration, accountability, empathy, and commitment.
• Fast-paced, innovative organization focused on operating rigor, measurable execution, and durable growth.
• Equal employment opportunity employer considering qualified applicants without regard to protected characteristics.