Director, Change Management Strategy (Healthcare)

Location: San Diego, CA, United States; the position works onsite at the San Diego headquarters or another company location, with remote work permitted only with management approval based on business requirements.

Salary: $155,380–$221,416–$287,451 annually.

Company

hirify.global is a privately held pharmacy benefit manager providing healthcare, pharmaceutical, and technology solutions to payers, providers, consumers, and employer or health plan clients.

What you will do

• Design and continuously improve the enterprise change management framework, methodology, playbooks, templates, readiness standards, governance, and measurement model.
• Define product and platform release change patterns covering readiness checklists, communications, training, command centers, hypercare, and transition to support.
• Establish change intake, impact assessment, prioritization, phase gates, reporting, and capacity routines across programs.
• Build scorecards and dashboards connecting readiness, adoption, training completion, support volumes, behavior change, operational performance, risk reduction, client/member experience, and program outcomes.
• Develop a change community of practice and partner with executives, program leaders, HR, communications, compliance, technology, operations, clinical leaders, product owners, and support teams.
• Recruit, supervise, develop, and coach change staff, senior leaders, and program sponsors on readiness, resistance management, decision-making, and leadership communications.

Requirements

• BA/BS degree or equivalent, plus 10 years of related experience and 10 years as a subject matter expert in the relevant area, or an equivalent combination of education and experience.
• Eight years of supervisory experience; this may be substituted by 10 years of hirify.global experience plus an appropriate external leadership program and internal mentorship completed within 12 months of entering the role.
• Experience building or improving an enterprise change management capability, change office, transformation office, or center of excellence.
• Experience creating repeatable methods and toolkits for product or platform readiness, training, communications, go-live support, hypercare, and adoption measurement.
• Experience defining change metrics, adoption dashboards, readiness and stabilization measures, and business-outcome linkage.
• Experience with regulated healthcare change, including PHI/PII considerations, auditability, training documentation, compliance review, operational controls, and external communications.
• Experience with product or platform release management, go-live planning, command center operations, dashboards, reporting, hypercare, and transition to long-term support.
• Strong executive presence, facilitation, stakeholder management, communication, problem-solving, analytical, mathematical, and presentation skills.
• Intermediate to advanced Microsoft Office knowledge; intermediate to advanced MS Project or SmartSheet and Visio knowledge; intermediate knowledge of at least one content management system.
• Ability to write reports, business correspondence, and procedure manuals and present information to top management, public groups, or boards.

Nice to have

• JIRA and Power BI experience.
• PMP or another project management certification.
• Strong understanding of healthcare, PBM, payer, pharmacy, clinical operations, or similarly regulated environments.
• Experience with technology-enabled transformation involving analytics, automation, workflow modernization, integrations, reporting, CLM or platform capabilities, and operational adoption.
• Experience with client and member experience impacts, government programs, Medicare Part D, Medicaid, regulatory updates, policy changes, and quality or performance expectations.

Culture & Benefits

• Full-time exempt position with typical core hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexibility for nights, weekends, holidays, and changing business needs is required.
• Regular coordination with internal clients, colleagues, clients, vendors, and stakeholders is required; domestic travel may be necessary.
• Medical, dental, vision, and wellness programs; paid time off and company-paid holidays.
• Incentive compensation, 401(k) with company match, life and disability insurance, tuition reimbursement, and employee referral bonus.
• This position is not eligible for visa sponsorship.

Hiring process

• Submit a resume through the hirify.global careers website.