Technical Account Manager (Remote)

Location: Remote, United States; domestic travel up to 20% of the time.

Company

hirify.global provides enterprise data center, cloud, interconnection, and managed services designed to support reliable infrastructure and technology performance.

What you will do

• Serve as the trusted technical advisor and primary liaison for strategic client accounts.
• Oversee managed services delivery, SLA compliance, service quality, outage reviews, escalations, and customer-impact assessments.
• Conduct technical reviews, technology assessments, IT roadmap planning, and recommendations for infrastructure optimization.
• Maintain client environment documentation, runbooks, account reporting, and satisfaction surveys.
• Advise on compliance, audit frameworks, control inheritance, and environment migrations.
• Partner with Sales, technical teams, and Billing on proposals, onboarding, service expansion, billing visibility, retention, and churn reduction.

Requirements

• 3–5 years of experience in technical account management, IT consulting, or managed services, including successful management of client-facing technology services.
• Experience with MSP service delivery models, ITIL frameworks, formal change management, CAB participation, and RFC review.
• Demonstrated success in account retention and growth.
• Strong understanding of enterprise IT infrastructure, including servers, networking, storage, and virtualization, plus proficiency with cloud technologies.
• Knowledge of cybersecurity principles, backup and disaster recovery solutions, ticketing systems, and documentation platforms.
• Familiarity with compliance and audit frameworks such as FedRAMP, FISMA, SOC 2, HIPAA, and PCI DSS.
• Proficiency with monitoring, reporting, and BI/dashboard tools such as ScienceLogic, Sigma, or equivalent.
• Excellent written, verbal, and presentation communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong business review facilitation, organization, time management, analytical, problem-solving, teamwork, independent work, and project management skills.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience.
• CompTIA Network+, Security+, or Cloud+ certification.
• ITIL Foundation or higher, PMP, or a similar certification.
• Experience with VMware, Palo Alto, Proxmox, Veeam, Zerto, ScienceLogic, Sigma, Microsoft 365, or Azure.
• Previous MSP experience or a background in IT service management and process improvement.

Culture & Benefits

• Remote role with domestic travel of up to 20%.
• Health, dental, and vision packages.
• Short-term and long-term disability insurance and life insurance.
• Company 401(k) match.
• Paid time off and paid holidays.