Technical Account Manager II (Cybersecurity)

Location: Remote US; comfortable traveling 33% of the time to meet customers face-to-face.

Compensation: $160,000–$170,000 OTE with an 80/20 split, plus equity.

Company

hirify.global is a remote-first cybersecurity company founded by former NSA cyber operators that builds in-house technology backed by a 24/7 human-led Security Operations Center to protect businesses of all sizes.

What you will do

• Act as the primary post-sales technical liaison for partners and customers, providing consultative support and improving customer satisfaction.
• Escalate and resolve complex technical issues with product and engineering, monitor support interactions, and advocate for customers internally.
• Guide onboarding, training, adoption, and time-to-value while helping customers improve their security posture.
• Lead technical QBRs, identify up-sell and cross-sell opportunities, and support long-term account growth.
• Lead product-usage and best-practice training sessions at events and present to external audiences.
• Relay partner and customer feedback to Product Management and identify improvements in a fast-moving environment.

Requirements

• 4+ years of experience in Technical Account Management, pre-sales, or similar work.
• Experience in cybersecurity and familiarity with cybersecurity frameworks.
• Excellent communication and presentation skills, including the ability to present to varied external audiences and C-level executives.
• Effective time management and organizational skills.
• Ability to work independently, act as a self-starter, and identify improvement opportunities.
• Comfort presenting to groups and traveling 33% of the time for customer meetings.

Nice to have

• Experience with malware, threat intelligence, or sandbox analysis.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with programming or scripting languages.
• Familiarity with MSP tools such as RMMs and PSAs.
• Familiarity with SIEM tools such as Elastic or Splunk.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability insurance plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Stock options for all full-time employees.
• $500 one-time home-office reimbursement, annual education and professional-development allowance, $75 USD monthly digital reimbursement, and BetterUp access.