Technical Account Manager (LATAM)

Location: Remote (US); supports customers across Latin America.

Company

hirify.global is an early-stage cybersecurity company building an AI-native platform for personalized security training and hyper-realistic simulations.

What you will do

• Troubleshoot live customer issues, lead technical workshops, and remove technical roadblocks.
• Design, configure, and support proof-of-value environments and customer deployments.
• Navigate identity, SSO, email infrastructure, and allowlisting requirements.
• Partner with Sales, Customer Success, Product, and Engineering from technical evaluation through renewal.
• Convert recurring customer challenges into reusable documentation, playbooks, and product insights.

Requirements

• 2–5 years of experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Technical Account Manager, or Customer Success Engineer.
• Fluent English and Spanish, with strong written and verbal communication skills in both languages.
• Ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in either language.
• Hands-on experience with enterprise IT environments, including identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.
• High comfort with ambiguity, rapid learning, and live troubleshooting in front of customers.
• Strong bias for action, collaborative spirit, and calm, solutions-oriented presence.

Nice to have

• SaaS experience.
• Cybersecurity experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Monthly connectivity reimbursement.
• Unlimited paid time off.
• 401(k) retirement savings plan.
• Competitive salary and meaningful equity.
• Early-stage environment with ownership of processes that directly affect the product and customers.