Technical Account Manager III (Cybersecurity)

Location: Remote US; comfortable traveling 25% of the time and meeting face-to-face with customers

Compensation: $200,000–$215,000 OTE with an 80/20 split, plus equity.

Company

hirify.global is a remote-first cybersecurity product company founded by former NSA cyber operators, providing an in-house platform supported by a 24/7 human-led Security Operations Center for businesses, security teams, and service providers.

What you will do

• Serve as the primary post-sales technical liaison for customers and partners, providing consultative support and coordinating solutions with internal teams.
• Escalate and resolve complex technical issues with product and engineering, monitor support interactions, and advocate for customer needs.
• Guide onboarding, training, adoption, security posture improvement, and business-value realization for hirify.global products.
• Lead technically focused QBRs, identify up-sell and cross-sell opportunities, and support account growth.
• Deliver product training and best-practice sessions at customer events, roadshows, peer groups, and other external forums.
• Relay customer and partner feedback to product management and engineering and participate in research for new capabilities.

Requirements

• 6+ years of experience in Technical Account Management, pre-sales, or similar work.
• Experience in endpoint or network security, including areas such as AV, EDR, incident response, forensics, SIEM, firewalls, or HIPS/IDS.
• Understanding of bad-actor tradecraft and the ability to educate others on methods and mitigation.
• Strong understanding of network design, hardening techniques, and troubleshooting.
• Experience working in or with MSPs and/or VARs.
• Excellent communication and presentation skills, including presenting to varied external audiences and C-level executives.
• Effective time-management and organizational skills, with the ability to work independently in a fast-moving environment.
• Ability to identify improvement opportunities and present confidently to groups.

Nice to have

• Experience with malware, threat intelligence, and/or sandbox analysis.
• Programming or scripting experience with PowerShell, Python, and Bash.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with MSP tools, including RMMs and PSAs.
• Familiarity with SIEM tools such as Elastic or Splunk.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability insurance, plus a 401(k) with a 5% contribution regardless of employee contribution.
• Stock options for all full-time employees.
• $500 one-time home-office reimbursement, annual education and professional-development assistance, and $75 USD/month digital reimbursement.
• Access to BetterUp for personal and professional coaching and a culture focused on inclusion and employee voice.