Key Account Lead (Fintech)

Location: Peru; hybrid workplace

Benefits include $2,000 USD annual co-working and travel support and $2,000 USD annual professional development support.

What you will do

• Build trust-based relationships with a portfolio of major clients and protect accounts from competitive loss.
• Understand key customer needs and continuously propose solutions aligned with their objectives.
• Grow existing customer relationships and drive account profitability.
• Coordinate communication between key customers and internal teams.
• Resolve customer issues and complaints to maintain trust and satisfaction.
• Prepare progress reports and forecasts for internal and external stakeholders using key account metrics.

Requirements

• Bachelor's degree in Business, Commercial, Marketing, Finance, or a related field.
• At least 2 years of experience in commercial account management, preferably in fintech, telecom operators, OEMs, key phone distributors, financial services, or related fields.
• Advanced Excel knowledge and proficiency with Google tools.
• Strong customer management skills with a proven record of customer retention and growth.
• Excellent communication, persuasion, and negotiation skills.
• Data analysis skills for strategic decision-making and proactive problem-solving.
• Ability to work independently and collaboratively in a continuously changing, dynamic market while delivering quick and effective results and solutions.

Culture & Benefits

• Health insurance for the employee and immediate family members.
• Financing for a phone, headphones, and home office equipment, plus wellness benefits.
• 30 days of vacation.
• $2,000 USD annual co-working and travel benefit.
• $2,000 USD annual professional development benefit.
• Catered lunches.