Technical Account Manager, Commercial (Cybersecurity)

Location: Remote or hybrid in the United States, with travel up to 20% to customer sites

Base salary: $130,000–$160,000 annually, plus a 10% annual performance bonus

Company

hirify.global is a cybersecurity SaaS company providing a virtual workspace platform that enables secure access to enterprise applications from mobile devices without storing data on endpoints.

What you will do

• Serve as the primary technical contact and trusted advisor for a portfolio of federal and commercial customers.
• Guide deployment, configuration, onboarding, upgrades, and releases across cloud, on-premises, and hybrid environments.
• Advise on identity and access integrations, application delivery, device policies, networking, and platform health.
• Own technical escalations and coordinate resolution with Support, Engineering, Product, Sales, and Customer Success.
• Lead technical reviews, train customer administrators and systems integrators, and create runbooks, deployment guides, and knowledge-base articles.
• Provide compliance evidence, communicate customer feedback to Product and Engineering, and support adoption, expansion, and renewals.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands-on enterprise IT and security experience, including identity and access management, SSO, SAML, MFA, networking, and Linux or Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• Experience managing escalations across enterprise or government account portfolios.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Authorized to work in the United States without visa sponsorship.

Nice to have

• Experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
• Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC.
• Experience with mobile, BYOD, VDI, MDM such as Intune or Workspace ONE, or zero-trust deployments.
• Security or cloud certifications such as Security+, CISSP, AWS, or Azure.
• Experience at a high-growth SaaS company.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Parental leave, life insurance, and disability benefits.
• 401(k) plan with employer matching contributions vesting from the first day of employment.
• Performance bonus primarily contingent on company-wide performance.
• Culture emphasizing speed, focus, ownership, accountability, coachability, humility, and creativity.