Manager, CX (AI)

Location: Remote across the Americas, including the United States, Canada, and LATAM

Salary: $153K–$180K annually, plus equity and bonus

Company

hirify.global is an AI-native FP&A platform that consolidates finance data and spreadsheets to help finance teams make better decisions.

What you will do

• Lead a Customer Experience vertical and own team performance across retention, net dollar retention, adoption, and expansion.
• Manage, hire, onboard, coach, and develop Engagement Managers.
• Own a personal book of business and lead customer implementations directly when needed.
• Build playbooks for onboarding, account health, business reviews, escalations, and renewal readiness.
• Coach the team on financial modeling, implementation scoping, and engagement with CFOs and finance leaders.
• Plan account coverage, partner with Sales on handoffs and with Product and Engineering as the customer voice, and report risks and trends to leadership.

Requirements

• Solid experience in FP&A, strategic finance, or private equity at a sponsor-backed company or on the fund side.
• Proven people leadership, including hiring, coaching, and developing high-performing employees.
• Advanced modeling skills in Excel or Google Sheets.
• Confidence engaging directly with clients, particularly CFOs and controllers.
• Strong ownership and independence when working on a remote team.

Nice to have

• Experience at a high-growth startup.
• Experience running Implementation or Customer Success organizations at a planning, ERP, or other accounting software company.
• Accountability for or contributions to a retention or NRR target.

Culture & Benefits

• Remote-first work arrangement focused on candidates in the Americas to align with team working hours.
• Equity and bonus offered in addition to the stated salary.
• Equal opportunity workplace committed to diversity and inclusion.