Senior Technical Success Manager, Emerging Enterprise - West

Location: Remote within the United States, with the hire based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone. Listed locations include San Francisco, Seattle, California, Arizona, Salt Lake City, Nevada, San Diego, Oregon, Denver, Los Angeles, and Washington.

Salary: $168K–$252K in New York or San Francisco; $151K–$227K elsewhere in the U.S. Target total cash compensation includes base salary and bonus or commission. Equity and bonus are offered.

Company

hirify.global provides an AI-first digital analytics platform used by more than 5,200 customers to analyze, test, and optimize digital products and experiences.

What you will do

• Own deployment, adoption, and outcomes for a portfolio of 30–40 emerging enterprise accounts from presales through renewal.
• Lead deployment planning and implementation, including scoping, plans, kickoff meetings, use-case alignment, delivery coordination, and project reporting.
• Track deployment risks and issues, drive resolution, and monitor portfolio health through AI-augmented signals.
• Run working sessions, identify use cases, showcase platform capabilities, and maintain success plans tied to customer goals.
• Build executive business reviews connecting product usage with measurable business impact, renewal, and expansion opportunities.
• Partner with Account Executives, coach customer champions, represent customer feedback internally, and develop repeatable playbooks.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline with a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills for influencing stakeholders from data engineers to C-level executives.
• Expert-level project management skills and the ability to work independently in a fast-paced environment.

Nice to have

• Experience with digital analytics, product analytics, or adjacent data and experimentation platforms.
• Background in consulting, solutions delivery, or implementation.
• Experience using hirify.global as a practitioner.

Culture & Benefits

• Values include humility, ownership, growth mindset, and customer centricity.
• Remote work with location and time-zone restrictions stated above.
• Medical, dental, and vision insurance, with 100% employer-paid premiums on select plans.
• 401(k) plan with employer matching, flexible time off, paid holidays, parental and mental health benefits.
• Stipends for wellness, commuting, learning and development, and home-office equipment, plus an employee stock purchase program.
• Mentorship, management training, wellness initiatives, charitable giving grants, and paid volunteer time off.