AI Outcomes Manager, Strategic Tech (Spanish-speaking)

Location: Hybrid, with offices in San Francisco, Seattle, New York City, or Washington, DC; staff are expected to work from an office at least 25% of the time.

Annual compensation: $200,000–$265,000 USD OTE, including base salary and target sales commissions or bonuses.

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with decision-makers at complex technology organizations and understand their business objectives, AI vision, and technical needs.
• Own customer operations across the account lifecycle, including readiness, operational health, strategic alignment, enablement strategy, adoption intelligence, account plans, and Executive Business Reviews.
• Advise customers on Anthropic products including Claude API, Claude Code, and Cowork, helping select solutions, apply best practices, and expand usage.
• Monitor usage, develop consumption plans, identify optimization opportunities, and create credible ROI hypotheses that support continued investment.
• Drive organizational adoption through change-management programs, Train the Trainer initiatives, Centers of Excellence, and enablement across business units.
• Share customer insights with Product and other cross-functional partners to influence research priorities, product development, and go-to-market strategy.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Native English and Spanish.
• Experience working at the executive level with Fortune 500 technology companies, SaaS platforms, or digital-first businesses, ideally including both high-growth and established technology companies.
• Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users for products requiring C-suite sponsorship.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, with the ability to communicate across developers, product managers, executives, and end users.
• A proven record of managing multiple enterprise accounts, maintaining strong relationships, and driving measurable outcomes in parallel.
• Strong cross-functional collaboration skills and the ability to represent customer needs while aligning stakeholders on solutions.
• Passion for AI and responsible development of advanced systems; experience building with Claude Code and automating workflows with agents, skills, and tooling.
• Bachelor’s degree or equivalent education, training, and/or experience in a field relevant to the role.

Nice to have

• Experience with both high-growth and established technology companies.

Culture & Benefits

• Collaborative environment focused on large-scale AI research and trustworthy, steerable AI.
• Competitive compensation, benefits, optional equity donation matching, generous vacation, and parental leave.
• Flexible working hours and office-based collaboration under the hybrid policy.
• Anthropic is a public benefit corporation headquartered in San Francisco.
• Visa sponsorship is available, although sponsorship cannot be guaranteed for every role or candidate; immigration-lawyer support is provided.

Hiring process

• Review Anthropic’s candidate AI usage policy when preparing the application.
• Applications should be submitted through a confirmed Anthropic careers opening; legitimate recruiters use @anthropic.com addresses or identify vetted recruiting agencies.