Customer Activation Manager (AI Accounting)

Location: Hybrid; New York, NY (HQ), with nationwide hiring locations and relocation expense coverage to NYC or SF if needed

Compensation: SF/NY OTE $134,000–$184,000; Nationwide OTE $121,000–$166,000. Offers equity and commission with a 70/30 split.

Company

Ramp builds smart financial infrastructure that automates payments, risk flagging, spend categorization, and accounting workflows for more than 85,000 companies.

What you will do

• Learn customers’ close, reconciliation, journal-entry, exception, control, and review processes and identify valuable Stack and agentic workflow use cases.
• Translate accounting processes into implementation plans covering inputs, owners, dependencies, validation steps, and human review.
• Guide Controllers, accountants, and other stakeholders from discovery through first use, training, troubleshooting, and repeat adoption.
• Coordinate with Sales, Customer Success, Product, and other Ramp teams on customer deployments and process, systems, and product improvements.
• Act as an expert and advocate for AI-assisted accounting work.
• Turn customer learnings into reusable discovery questions, launch steps, and adoption practices.

Requirements

• Approximately 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role; level is flexible based on experience.
• Hands-on accounting fluency, including source data, close or reconciliation steps, exceptions, controls, and sign-off.
• Experience translating an accounting or finance workflow into a software implementation or process change, with evidence of improvement.
• Experience owning customer or client adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.
• Clear communication with finance leaders and hands-on accountants, particularly when automation requires validation or scope changes.
• Ability to create plans and reusable processes while the product and implementation motion are evolving.

Nice to have

• CPA, public accounting, controllership, or accounting advisory experience paired with software implementation or consulting.
• Experience with accounting automation, close management, or forward-deployed accounting work.
• Familiarity with ERP or accounting-system integrations and related data or permission issues.
• Experience helping accounting teams adopt AI-assisted workflows with appropriate human review.

Culture & Benefits

• Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
• Medical, dental, and vision coverage options, including 100% employee coverage in applicable plans; additional regional plans are available.
• 401(k) with employer match, group retirement plans, or workplace pension options depending on location.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay, with additional regional provisions.
• Fertility benefits, pet insurance, life and disability coverage, employee assistance, virtual care, and in-office meals and refreshments.
• Relocation expense coverage to NYC or SF if needed.

Hiring process

• If referred, contact the referring person to apply on your behalf.
• Ramp will contact candidates only through official @Ramp.com email addresses and will not request payment or sensitive personal information.