Client Account Manager

Location: Remote position associated with Greenville, South Carolina, United States

Salary: USD 88,825–139,700 annually, depending on location and qualifications. The role is also eligible for performance-based bonuses.

Company

hirify.global is a labor and employment law firm with more than 1,200 attorneys in 62 offices worldwide, representing management in employment-related legal matters.

What you will do

• Manage the full financial lifecycle of assigned client accounts from matter intake through billing and collections.
• Serve as the primary contact and escalation resource for Billing Attorneys and Practice Assistants on financial inquiries involving matter information, billing, rejections, accruals, and accounts receivable.
• Coordinate with Billing, Revenue, Matter Information, Appeals, and Accounts Receivable teams to triage and resolve questions and disputes.
• Manage reversal projects end to end and support invoice management for the assigned Billing Team.
• Conduct billing audits for high-profile clients, identify risks, verify compliance with client billing guidelines, and resolve eBilling rejections through root-cause analysis.
• Oversee initial electronic bill submissions for newly e-billed high-profile clients, including penny testing, and conduct monthly account reviews with Billing Attorneys and Practice Assistants.

Requirements

• Undergraduate degree in Business, Accounting, or Finance.
• 6+ years of legal billing experience.
• Proficiency with MS Word and Excel, including formulas, pivot tables, and filters.
• Working knowledge of Aderant and BillBlast.
• Excellent oral and written communication skills, including the ability to work confidently with attorneys, Practice Assistants, and cross-functional Finance teams.
• Ability to prioritize tasks, adapt to a fast-paced environment, work independently with minimal supervision, and manage multiple deadlines.
• Strong organizational, follow-up, initiative, judgment, attention-to-detail, and problem-solving skills.
• Understanding of rates, fee offers, and rate-related requirements under firm procedures and client guidelines.

Nice to have

• Experience with PrebillViewer (PBV).
• Experience with electronic billing systems such as Legal Tracker, LegalX, Collaborati, or TyMetrix.
• Experience collecting outstanding accounts receivable.

Culture & Benefits

• Full-time corporate staff position with paid time off, paid sick leave, paid holidays, and paid parental leave.
• 401(k) matching, profit sharing, health and life insurance, dental and vision coverage, HSA/FSA options, tuition reimbursement, and an Employee Assistance Program.
• Commitment to diversity and equal employment opportunity.
• Application deadline: December 31, 2026.

Hiring process

• Applications submitted by email will not be considered.
• Questions may be sent by email to Megan Becker, but applications must be submitted through the designated application process.