Associate Account Director, Agencies (AdTech)

Location: Hybrid, two days per week in the New York City office, United States

Annual base salary: $76,500–$90,000; target on-target earnings: $91,800–$108,000, including 20% variable incentive compensation.

Company

hirify.global provides responsible data collaboration solutions for brands, retailers, financial services providers, and healthcare innovators, supporting marketing AI, customer insights, and measurable performance.

What you will do

• Support Account Directors in ensuring purchased products are adopted, utilized, and connected to measurable business value and ROI.
• Assist with QBR planning, account strategy, client research, performance metrics, recommendations, and ongoing client calls.
• Identify account risks at least six months in advance and support renewal planning.
• Identify upsell and expansion opportunities and provide performance metrics and whitespace analysis for renewal and growth conversations.
• Coordinate billing, marketplace tasks, and platform adoption efforts.
• Collaborate with account teams, Sales, and clients to align solutions with business goals and manage product or process changes.

Requirements

• Minimum 2–3 years of experience as a Customer Success Manager or Account Manager.
• Experience with enterprise SaaS customer success or account management, especially in data analytics, cloud, collaboration, or identity.
• Experience managing accounts with $2M+ ARR, or strong negotiation and project management skills.
• Experience with advertising agencies or holding companies, either within an agency or directly managing agency relationships.
• Ability to understand client business goals, align solutions with success criteria, identify growth opportunities, and support upselling and cross-selling.
• Strong organizational, planning, resourcefulness, relationship-building, empathy, communication, and strategic thinking skills.
• Ability to research and obtain information from disparate internal and external resources and present customer value summaries.
• Ability to assess how product or process changes affect customers, explain disruption, and recommend adjustments.

Nice to have

• Experience managing 3–5 highly strategic accounts or 20+ accounts worth $500k+ each.
• Familiarity with hirify.global, clean room solutions, measurement, and data collaboration use cases.
• Familiarity with Salesforce or other CRM software.
• Experience drafting QBRs and executive summaries.
• Experience managing renewals and partnering with Sales on upsells and cross-sells.
• Internship experience completed during college before entering the workforce.
• Multiple roles across adtech or martech on the Sales or buy side, including brand or agency experience.

Culture & Benefits

• Hybrid work with options for working from home.
• Flexible paid time off, paid holidays, and paid parental leave.
• Medical, dental, vision, life and disability insurance, employee assistance, voluntary benefits, and lifestyle perks.
• 401(k) plan with a 1:1 company match up to 4% of salary.
• Collaborative and inclusive environment with professional growth opportunities, in-person and virtual events, and teams across nine countries and four continents.