Account Manager (SaaS)

Location: Austin, USA; hybrid

Company

hirify.global provides an agentic SDLC platform for building, governing, and operating the software development lifecycle, helping engineering teams manage complexity from AI agents and evolving development practices.

What you will do

• Own renewal strategy, strategic account planning, and a 12-month expansion pipeline for each account.
• Build multi-threaded executive relationships across engineering leadership, product, finance, procurement, and other customer stakeholders.
• Drive hirify.global adoption by removing technical blockers, establishing usage metrics, and ensuring rapid customer ROI.
• Diagnose platform engineering maturity, developer productivity challenges, organizational constraints, and Agentic roadmaps to position strategic solutions.
• Coordinate with technical teams, R&D, and product marketing to deliver documented customer success plans and outcomes.
• Identify churn risks early and surface customer intelligence to Product and Sales leadership to inform prioritization and go-to-market strategy.

Requirements

• 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
• Proven track record of owning renewals and expansion targets with measurable impact on ARR and NRR.
• Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
• Comfort carrying a quota and forecasting revenue across renewal and expansion pipelines.
• Strong executive presence and ability to influence economic buyers and senior stakeholders.
• Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.

Culture & Benefits

• Full-time employment in a hybrid Austin-based role.
• Work in a product-led company following a $100M Series C funding round and global expansion.
• Collaborate across customer success, technical, R&D, product marketing, Product, and Sales functions.