Director of Account Management (Home Services)

Location: Full-time onsite in the Henderson, NV office, five days a week; candidates must live within commuting distance or be willing to relocate. Periodic travel for client meetings and industry conferences is required.

Base salary: $110,000–$130,000 annually. Base salary plus annual variable compensation: $130,000–$160,000.

Company

hirify.global provides technology and services for local businesses, combining AI-supported marketing tools with human expertise across SEO, advertising, websites, reputation management, messaging, scheduling, and lead management.

What you will do

• Develop and execute account management strategies that improve client satisfaction, retention, and revenue growth across the Home Services vertical.
• Build, coach, and empower a high-performing account management team while setting expectations for accountability and professional growth.
• Act as a senior advisor for key clients and major account opportunities or escalations, providing recommendations aligned with business objectives.
• Oversee account performance, satisfaction, growth opportunities, churn reduction, upselling, and revenue retention.
• Partner with Sales, Marketing, fulfillment, finance, and service delivery teams to improve execution and account management processes.
• Identify risks, analyze market trends and client feedback, and use technology and data analytics to improve reporting and service delivery.

Requirements

• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent practical experience.
• 5+ years of experience in account management or client service within a digital marketing agency or similar industry, including a proven track record managing Home Services clients.
• 3+ years of experience leading and coaching high-performing teams.
• In-depth knowledge of digital marketing strategies, tools, and best practices.
• Strong leadership skills with the ability to inspire, develop, and retain top talent.
• Exceptional communication and interpersonal skills for working with clients, team members, and executive leadership.
• Proficiency with CRM systems and tools supporting service delivery and client management.
• Adaptability and a results-driven mindset in a fast-paced, dynamic environment.
• Strong executive presence, presentation skills, and strategic planning ability.

Nice to have

• Practical knowledge of Home Services industry trends, market dynamics, and client needs.
• Experience recommending combinations of SEO, Digital Advertising, Local Services Ads, Websites, Reputation Management, AI Chat, Online Scheduling, and RevenueMAX.

Culture & Benefits

• In-office Henderson hub with approximately 20 employees, emphasizing face-to-face collaboration, real-time coaching, and accountability.
• Employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone and service, remote office allowance, and professional development courses.
• Regular manager check-ins supporting performance and career growth through Lattice.
• hirify.global values winning results, genuine care, continuous improvement, teamwork, transparency, and leading by example.