Auto Liability Claim Representative - Inside Auto

Location: Hybrid in Buffalo, NY, with an additional location in Albany, NY; United States

Annual base salary: $68,700–$113,400, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer focused on serving customers and communities through collaborative and innovative insurance operations.

What you will do

• Manage low- to moderately complex bodily injury and property damage liability claims from first notice of loss through resolution.
• Investigate claims, determine coverage, evaluate liability and damages, establish reserves, and issue accurate payments within authority.
• Communicate with customers, claimants, attorneys, vendors, internal stakeholders, and other parties.
• Negotiate settlements, handle coverage disputes and contractual indemnity issues, and manage low-complexity litigation.
• Maintain accurate claim records and adapt to technology implementations, system upgrades, and AI-related digital tools.
• Obtain and maintain required insurance licenses within three months of starting the role and may train less experienced claim professionals.

Requirements

• High School Diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claims experience, or successful completion of the required hirify.global Claim Representative training program.
• Bachelor’s Degree.
• Two years of bodily injury claim experience.
• Active adjuster license where required by state law; required insurance licenses must be obtained and maintained.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology platforms.
• Strong verbal and written communication, customer service, conflict resolution, negotiation, analytical, judgment, decision-making, organizational, and attention-to-detail skills.
• Ability to manage high-volume workloads, difficult conversations, stress, disputed claims, and pressure with empathy, accountability, and professionalism.
• Working knowledge of insurance principles, terminology, state insurance regulations, claim-handling requirements, fair claims practices, and policy language.

Culture & Benefits

• Hybrid work environment with a culture centered on collaboration, innovation, customer service, and community commitment.
• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, a pension plan funded by hirify.global, and a student-loan savings program.
• At least 20 paid days off annually plus nine paid company holidays.
• Wellness resources, mental health counseling, health coaching, caregiving support, and volunteer and matching-gift programs.