Client Success Project Manager

Location: Remote within the U.S.; Dallas, Texas is also listed.

Company

hirify.global provides conversational outreach through human-like two-way texting and voicemail to help enterprise organizations reach, qualify, and convert consumers at scale.

What you will do

• Own a portfolio of client implementations and expansions from sale close through launch, tracking objectives, timelines, deliverables, and success measures.
• Translate client business goals into project plans and coordinate with Sales, Solution Consulting, Account, Integration, and Production teams.
• Lead or co-host kickoff meetings, conversation design reviews, integration planning sessions, and weekly internal and client-facing meetings.
• Coordinate SFTP and API integration milestones through configuration, testing, and launch readiness.
• Identify risks, scope changes, dependencies, timeline issues, and capacity concerns; escalate them early with recommended paths forward.
• Maintain project records and onboarding documentation in Salesforce and SharePoint, track action items, and support approvals, handoffs, templates, and process improvements.

Requirements

• 3–5 years of project management, implementation, or client-facing onboarding experience, preferably in SaaS or technology services.
• Ability to manage multiple concurrent projects and competing deadlines without losing detail.
• Strong written and verbal communication skills, including confidence leading meetings with client stakeholders.
• Working proficiency with project management and CRM tools such as Salesforce, SharePoint, Smartsheet, Asana, ClickUp, or similar.
• Proactive, organized, and detail-oriented working style with the ability to surface problems early.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• PMP, CAPM, or Agile/Scrum certification; strong candidates without certification are encouraged to apply.
• Exposure to data integrations including SFTP file transfers, REST APIs, field mapping, and UAT, with the ability to communicate credibly with technical teams.
• Experience in healthcare, health plans, insurance, education, or another regulated or compliance-sensitive vertical.
• Familiarity with conversational messaging, contact center, CX, or marketing automation platforms.

Culture & Benefits

• Remote-first work within the U.S. with a collaborative, low-ego team.
• Small, high-trust implementations team with ownership of complete projects.
• Enterprise product environment where implementation outcomes directly affect clients.
• Growth path toward Senior Project Manager and larger, more complex enterprise implementations.