Enterprise Customer Success Manager

Location: Remote within the United States or onsite at the Austin, TX headquarters

Company

hirify.global provides threat intelligence, emergency communication, and travel risk management software that helps organizations identify, respond to, and recover from critical events across more than 150 countries.

What you will do

• Own strategic relationships and build strong partnerships with enterprise customers.
• Assess customer risk and drive adoption, retention, cross-sell, and upsell opportunities.
• Conduct Quarterly Business Reviews, communicate realized value and product updates, and maintain executive alignment.
• Coordinate Implementation, Support, Marketing, Sales, Expand, and Product teams as the internal point of accountability.
• Advise customers on data automation options and support configurations for matrixed organizations.
• Manage customer inquiries, Gainsight and Salesforce data, product feedback, and account escalations.

Requirements

• 3+ years of experience as a Customer Success Manager, including 1–2+ years supporting enterprise customers in a CSM role.
• Proven success managing enterprise accounts, driving adoption, retention, and expansion.
• Salesforce and Excel proficiency required.
• Strong verbal, written, and listening skills with the ability to work with varied customer profiles.
• Excellent project management and prioritization skills.
• Strong analytical, negotiation, creative problem-solving, and cross-functional collaboration skills.
• Self-motivated, customer-focused, willing to learn, and receptive to coaching.
• Ability and desire to work with demanding, multinational customers and colleagues across business development, software development, and product management.

Nice to have

• Emergency communications or risk response industry experience.
• Gainsight experience.

Culture & Benefits

• Competitive base salary with a company-wide bonus program.
• Generous flexible time-off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees, plus a 401(k) with company match.
• Career development through the Learning and Development team, rewards, incentives, and community service opportunities.
• Access to the downtown Austin office, including a high-tech building gym and nearby running trails.
• hirify.global does not currently sponsor applicants for work visas.