Client Success Manager, Enterprise (Healthcare)

Location: Remote, United States; San Francisco, CA is also listed.

Total compensation: $90,667–$137,520, depending on experience, skills, location, and internal equity. The package may include base salary, equity, and annual bonus or incentive compensation.

Company

hirify.global is a clinical AI company providing an AI-powered workflow platform to a large network of U.S. clinicians and health systems.

What you will do

• Lead enterprise clients through onboarding, implementation, product configuration, and support.
• Conduct kickoff meetings and implementation calls while managing a high-volume client base after onboarding.
• Build and maintain project timelines for clients and internal teams, ensuring deadlines and requirements are met.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Build stakeholder relationships, drive product adoption, track engagement metrics, and demonstrate ROI.
• Coordinate with Support, Product, Marketing, and Relationship Management on client needs, issue resolution, and contract renewals.

Requirements

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learning ability, problem-solving skills, and the ability to work independently.
• Comfort working in a fast-paced, evolving environment.
• A process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• 401(k) with company match, flexible paid time off, company holidays, and paid parental leave.
• Professional development, learning opportunities, wellness resources, and mental health support.
• Remote work support and a home office stipend where applicable.
• Flexible ways of working, autonomy, mentorship, and an inclusive environment.
• AI-enabled tools may support administrative hiring activities; human recruiters and hiring managers make all hiring decisions.