Client Success Manager (Energy Software)

Location: Remote - United States; other location: Brooklyn, New York

Base salary: $85,000–$115,000 USD per year

Company

hirify.global develops software that helps utilities and consumers use smart thermostats, EVs, batteries, and other connected products as virtual power plants to stabilize the electrical grid and support renewable energy.

What you will do

• Manage multi-faceted utility programs involving clients, device partners, Sales, Product, Engineering, and Marketing.
• Own client relationships end-to-end, supporting program launches, daily operations, renewals, and account expansions.
• Understand client objectives and growth targets, guide key decisions, and shape program designs that support them.
• Analyze and present results, facilitate meetings, and communicate technical and data-driven messages to varied audiences.
• Develop expertise in demand management, Distributed Energy Resources, products, and services; communicate capabilities and train client program teams.
• Resolve operational challenges, manage risks and dependencies, and provide timely recommendations for program success.

Requirements

• At least 3–5 years of professional experience in technology services or customer success, with a strong preference for SaaS or enterprise software experience.
• Demonstrated success working directly with clients and building trusted client and partner relationships.
• Project management experience, including multitasking, meeting deadlines, and managing risks and dependencies across multiple high-priority projects.
• Excellent communication skills, including the ability to explain complex and technical topics in an engaging and concise way.
• Analytical, creative, and curious approach with confidence working with numbers and spreadsheets.
• Good business judgment and the ability to achieve results.
• Experience working cross-functionally with a team.
• BS or BA degree.
• Experience in renewable energy, utilities, grid services, or adjacent cleantech/greentech industries is preferred.

Nice to have

• Familiarity with EVs, batteries, connected devices, IoT, or building automation.
• Familiarity with Virtual Power Plant programs and initiatives.
• Certifications in energy management, project management, or program management.

Culture & Benefits

• Fully remote work with flexibility to set your own schedule.
• 100% company-paid medical insurance for employees and a 401(k) with employer match.
• Paid parental leave and an education assistance program.
• Casual work environment with stocked food and beverage supplies.
• Free Citi Bike membership, secure bike rack, and gym subsidy.