Head of People (AI)

Location: Remote in Canada or the United States; full-time, salaried role.

Company

Gaiia is building an operating system for Communications Service Providers that manages billing, operations, automation, and related telecom functions.

What you will do

• Set the hiring plan, scope roles, close senior and critical offers, and manage the internal recruiter and recruitment agency network.
• Train hiring managers, own hiring paperwork and background checks, and deliver a consistent onboarding experience.
• Run Rippling and the People technology stack, support payroll, expenses, tax documents, benefits, leaves, off-boarding, and employment compliance across Canadian provinces and US states, including Quebec OQLF requirements.
• Advise managers on performance issues and difficult conversations, represent People on the leadership team, and run quarterly engagement surveys.
• Build compensation frameworks covering raises, promotions, commission plans, executive reviews, market data, and stock-option education.
• Use AI, automation, standardized processes, and reporting to keep recruiting and People operations lean.

Requirements

• Hands-on experience running recruiting and People operations at a high-growth technology or SaaS company, ideally with 50–300 employees.
• Track record of hiring senior and technical talent at pace, managing a recruiter, and working effectively with external agencies.
• Daily use of AI for drafting, screening, answering questions, or workflow automation, with concrete examples of time saved.
• Working knowledge of payroll, benefits, leaves, employment compliance, HRIS systems, and data-driven People operations; experience across Canada, particularly Quebec, and the US is a strong plus.
• Experience building compensation frameworks and using market data for defensible decisions on pay, promotions, and equity.
• Ability to provide clear advice on performance and difficult conversations and handle confidential matters discreetly.
• Preference for simple, documented processes over programs and willingness to reject work that does not move the business forward.

Nice to have

• Experience with Rippling, Pave, or similar HR and compensation tools.
• Experience with Quebec-specific obligations such as OQLF, RL1, and the FTQ fund.
• Experience designing equity or commission programs.
• Working proficiency in French.
• Experience in telecommunications, internet service providers, or OSS/BSS software companies.

Culture & Benefits

• 100% remote environment with flexible working hours.
• Flexible 25 days of vacation.
• Stock Options Plan, group insurance, telemedicine, and a Life Spending Account.
• Employee-sponsored RRSP.
• Transparent salary philosophy and internally published salaries supported by a structured compensation framework.
• Equal-opportunity and inclusive workplace with accessible technologies and application accommodations under the Accessible Canada Act and human rights legislation.