HR Solutions Specialist

Location: Durham, North Carolina, United States; hybrid work with 2–3 days onsite each week. The role requires living within commuting distance of the Durham headquarters. Relocation assistance is not available, and the position is not eligible for company visa sponsorship.

Company

hirify.global develops advanced technologies and fosters innovation, diversity, employee development, and community involvement.

What you will do

• Serve as the first point of contact for employees, managers, centers of excellence, and HR business partners.
• Handle inquiries by telephone, email, technology platforms, and in-person onsite interactions.
• Document customer interactions in the case management tool and escalate complex inquiries accurately and promptly.
• Provide information and documentation on HR policies and processes, including benefits, hiring, payroll, HCM solutions, and employee-relations intake.
• Support service-level and quality goals, participate in projects, and provide training to less experienced accessHR associates when needed.
• Collect feedback and identify improvements to HR processes, policies, and the employee experience.

Requirements

• Exceptional people skills, including conflict resolution, coaching, negotiation, listening, and continuous knowledge development.
• Ability to collaborate with diverse perspectives and support diversity of thought, experiences, and backgrounds.
• Ability to occasionally adjust the work schedule for meetings, training, or night-shift events.
• Strong verbal, written, and customer-service communication skills, with the ability to communicate clearly and concisely.
• Strong teamwork skills and ability to work in a fast-paced environment.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Must currently live within commuting distance of the Durham, North Carolina headquarters for the hybrid schedule.

Nice to have

• Four-year degree in HR, Business, Psychology, Sociology, or a related field.
• Experience in an HR shared service center environment.
• Experience with Workday or ServiceNow.
• Experience working with the public in a retail or hospitality setting.

Culture & Benefits

• Inclusive environment focused on diversity, authenticity, and diverse perspectives.
• Innovation-focused culture with an emphasis on removing roadblocks.
• Childcare assistance and paid parental leave.
• Continuing education assistance and employee resource group and community outreach opportunities.
• Hybrid schedule with regular onsite presence and occasional schedule adjustments for business needs.