Senior Claim Operations Professional (Insurance)

Location: SRY - Redhill, United Kingdom; hybrid work with three days per week in the office and two days at home

Company

hirify.global is a property casualty insurer supporting customers, communities, and colleagues through innovation and collaboration.

What you will do

• Provide technical support and perform advanced claim handling functions.
• Support management information, analytics, financial control, assessment, monitoring, and validation.
• Provide operational resiliency by supporting multiple locations across Claim Europe and achieve internal and external service expectations.
• Build relationships with colleagues, business partners, customers, agents, and other stakeholders.
• Support training and mentoring for Associate and Claim Operations Professionals.
• Oversee offshore teams on delegated-business claim handling queries, training, support, and performance, and deputise for the Claims Operations Team Manager.

Requirements

• Minimum A level or equivalent educational standard, or relevant experience in a claims or claims support role.
• Experience within a general insurance claims department or general insurance role.
• Experience with data entry processes.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.
• Intermediate knowledge of claims handling and processes across both Lloyd’s and Company markets, preferably across different classes of business.
• High attention to detail, organization, and time management skills.
• Intermediate analytical, diagnostic, communication, stakeholder-influencing, teamwork, and independent-working skills.
• Intermediate results-driven orientation and ability to champion change.
• For UK candidates, willingness to commence or continue Chartered Insurance Institute studies.

Nice to have

• Working knowledge of Guidewire, ECF2, I90, Openbox, OpenCo+, and Lloyd’s claims systems; experience with other claims or insurance management systems will also be considered.
• Experience in change management and process engineering.

Culture & Benefits

• Full-time employment with hybrid working under the hirify.global Hybrid Work Arrangements Policy; the policy may change at the company’s discretion.
• Private medical insurance from commencement, with optional dependent cover paid through payroll deduction.
• Company pension contribution with an increased contribution when the employee contributes.
• At least 25 days of annual holiday, with the option to purchase additional days up to 35 days total.
• Wellness resources, caregiving support, and free professional mental health counseling.
• Volunteer and charitable giving support through Matching Gift and Volunteer Rewards programmes.