Senior Claims Handler EL/PL

Location: Stoke, UK; hybrid working

Company

hirify.global provides claims management services on behalf of insurers.

What you will do

• Establish policy coverage and record claims in the digital claims handling system.
• Investigate liability claims from the desk or by instructing loss adjusters.
• Make liability decisions, negotiate settlements, and authorise payments within defined limits.
• Handle primarily casualty claims above the £25,000 fast-track limit from initial notification through settlement.
• Ensure compliance with legal timescales and client SLAs while building relationships with external clients and stakeholders.
• Mentor and coach junior colleagues.

Requirements

• Experience handling injury claims, with experience in an insurance and/or legal environment expected.
• Experience with policy wording, terms and conditions, insurance, and the insurance market.
• Knowledge of injury claim valuation, reserving philosophies, Civil Procedure Rules, and the Claims Portal.
• Strong technical knowledge across casualty claim types, including personal injury, construction, and products liability, and across UK jurisdictions.
• Good communication, customer service, teamwork, planning, organisational, and IT skills.
• Ability to take responsibility for workload and demonstrate adaptability and flexibility.

Culture & Benefits

• Permanent full-time employment with hybrid working.
• 25 days of holiday, increasing with service, plus the option to purchase up to five additional days.
• Development, training, leadership programmes, learning opportunities, and funding for professional qualifications.
• Pension with 5% employee and 5% employer contributions, life assurance at four times salary, and enhanced family leave pay.
• Employee assistance programme, wellbeing resources, flexible benefits, retailer discounts, cycle-to-work scheme, and salary-sacrifice lease car.
• Inclusive employment policies, employee resource groups, volunteering opportunities, and flexible working.