Large Loss Claims Handler (Insurance)

Location: Sevenoaks or Liverpool, UK, with hybrid working or remote options. Working hours: 37.5 hours per week, Monday to Friday, 9:00am–5:30pm.

Salary: £47,500–£60,000 DOE per annum, plus 10% bonus potential paid quarterly.

Company

hirify.global is a national insurance group with over 40 years of specialist insurance experience, more than 1,700 employees across the UK, and £750 million in insurance policies written in 2024.

What you will do

• Manage a proactive portfolio of technically complex claims up to £500,000, including fatality, mild brain injury, and serious orthopaedic injury claims.
• Handle claims within delegated authority, review reserves accurately, and refer claims exceeding authority.
• Prepare written reports and deliver verbal case presentations to the wider business and reinsurers.
• Use external suppliers appropriately to achieve the best outcome while controlling claims spend.
• Provide technical support, training, and auditing for less experienced claims handlers.
• Contribute to technical philosophy, business best practice, and business projects while maintaining technical knowledge through training and seminars.

Requirements

• Strong, persuasive, and confident communication skills with strong analytical ability.
• Ability to use initiative, explore options, take ownership, and achieve the best business outcome.
• Highly motivated self-starter able to work with minimal supervision.
• Superior time-management skills with the ability to organise and prioritise effectively while maintaining KPIs and SLAs.
• Excellent team-player skills and the ability to act as a role model.
• Solid understanding of case law, statute, CPR, and Pre-Action Protocols.

Culture & Benefits

• Hybrid working options support work-life balance and individual needs.
• Up to 35 days’ holiday depending on role and tenure, including bank holidays, with holiday buy/sell options.
• 24/7 mental-health support and free counselling.
• Career fairs, leadership programmes, and ongoing learning opportunities.
• Flexible benefits, early access to salary, recognition awards, and social events.
• Inclusive workplace recognised through Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces Covenant, and Great Places to Work accreditations.

Hiring process

• Successful applicants must complete relevant employment checks before starting, including a standard criminal-record check and insolvency-register check.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.
• Adjustments during the recruitment process can be requested where needed.