Resource Operations Coordinator (HR Operations)

Location: Taguig, National Capital Region, Philippines

Company

Cushman & Wakefield supports a prestigious global client account within Global Occupier Services, delivering workplace and corporate real estate services.

What you will do

• Coordinate employee and vendor onboarding and offboarding activities, including background screening, clear-to-start approvals, compliance documentation, and separation workflows.
• Guide hiring managers, vendors, employees, and internal stakeholders through onboarding and offboarding requirements, timelines, and issue resolution.
• Create and maintain job requisitions and worker profiles in Fieldglass and support position creation and approvals in SuccessFactors for high-risk hires.
• Coordinate laptop, access card, email, server, printing, business card, asset return, and access removal requests with IT, Security, and Facilities.
• Maintain workforce records, activity logs, documentation, and audit-ready data across HR and background screening systems.
• Prepare regular and ad hoc reports, validate and reconcile data, monitor workforce metrics, and identify process or data-quality improvements.

Requirements

• Ability to coordinate employee and vendor lifecycle administration from onboarding through offboarding.
• Ability to manage background screening documentation, invitations, progress tracking, missing information, and screening issues.
• Ability to use or administer Fieldglass workflows, worker profiles, job requisitions, work orders, and offboarding transactions.
• Ability to coordinate SuccessFactors position creation and approval processes for high-risk hires.
• Ability to maintain accurate, complete, compliant, and audit-ready workforce records and documentation.
• Ability to work with hiring managers, vendors, HR, IT, Security, Facilities, background screening providers, and other support teams.
• Ability to prepare reports, validate and reconcile data, monitor compliance, and communicate status updates or escalations.

Culture & Benefits

• Work within a high-touch, people-centric workplace service environment focused on operational excellence and service quality.
• Collaborate across HR Shared Services, IT, Security, Facilities, vendors, hiring managers, and third-party providers.
• Support a globally recognised client account and a workplace experience aligned with corporate real estate objectives.