Specialist, Rewards Operations (Fintech)

Location: Manila, Philippines; hybrid work arrangement

Company

hirify.global operates a financial products platform in Greater Southeast Asia, connecting customers with financial products across Singapore, Hong Kong S.A.R., the Philippines, and Taiwan.

What you will do

• Support end-to-end rewards fulfillment according to SOPs, compliance guidelines, and campaign criteria.
• Coordinate with vendors, redemption centers, Commercial, Marketing, Finance, Procurement, and Customer Service teams.
• Validate redemption requests, perform eligibility checks, allocate rewards, and investigate customer reward discrepancies.
• Track inventory, flag low stock, document procurements and reward disbursements, and support expenditure reconciliation.
• Maintain fulfillment performance data and assist with weekly and monthly reporting.
• Track KPIs, help remove operational roadblocks, and recommend workflow improvements.

Requirements

• 3 years of relevant experience in rewards operations and/or fulfillment.
• Fluent English communication, written and verbal, required for working with local internal and external stakeholders in the Philippines.
• Strong Microsoft Excel and Google Sheets skills for handling data.
• Self-driven achievements and strong organizational skills.
• Ability to build effective working relationships with stakeholders at all levels of seniority.
• Good team-player skills and flexibility.

Nice to have

• Diploma or above in an administration-related discipline.
• Excellent communication and interpersonal skills.
• Responsibility, attention to detail, organization, and ability to work independently.
• Strong analytical skills and sensitivity to figures.
• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint.
• Immediate availability.

Culture & Benefits

• Five-day work week with a hybrid work arrangement.
• Annual leave, birthday leave, tenure leave, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Insurance and mental wellness benefits.
• Inclusive and diverse working environment with equal employment opportunity.
• Participation in weekly team updates and KPI tracking.